How to Get Rid of Completely in A Few Steps?

I am using Windows 7, IE8 and Active x, Java and cookies are enabled. Recently IE keeps opening up unbidden and the site keeps re-opening every 10 or 20 seconds, despite IE being closed, but never connects to anything. I also encounter a window on many pages that keeps asking me if I want to run or save “tags.bluekai”. I hit “cancel”, never download or save. Luckily, my Chrome and Firefox work normally.


I’ve rebooted the PC, and tried clearing the browsing history data in IE, but keeps recurring. I also tried the Eset Antivirus software, but it did not detect or remove the virus. Though the popup doesn’t damage my machine now, it drives me nut! Is there any idea?

The case above is what a computer user encountered when using the web browser? Do you have the same problem but can’t get rid of the threat from the PC? Take it easy. Here are several methods of complete removal.

question-markWhat is

Many computer users find their browsers are frequently redirected to when browsing. Similar to and, this browser redirection issue occurs in various browser types, such as Internet Explorer, Mozilla Firefox, Google Chrome, Safari and Opera, and operating systems like Windows operating systems, Mac OS X, or Android for certain mobiles. No matter users use laptops, desktops or mobile phones, they could be the victims of this browser redirect issue.


If your browser is also redirected to when you try to visit other web pages or play a game like Zynga’s Scramble With Friends or Words With Friends, it seems that you encounter browser hijacking. Browser hijacking is a type of online fraud. Scammers use malicious software (malware) to take control of your computer’s Internet browser and change how and what it displays when you’re surfing the web.

But it doesn’t mean that is a malicious website. This site belongs to Bluekai,

Bluekai is the industry’s leading cloud-based big data platform that enables companies to personalize online, offline and mobile marketing campaigns with richer and more actionable information about targeted audiences. BlueKai’s Data Management Platform (DMP) centrally organizes a company’s customer and audience data in the cloud to help implement personalized marketing campaigns across all channels and deliver better results and higher marketing ROI. BlueKai also runs the world’s largest 3rd party data marketplace to augment a customer’s proprietary data with actionable information on more than 700 million profiles. Approximately 300 customers across multiple industries rely on BlueKai to maximize their marketing investment.


Since Bluekai makes such an important role in helping marketers around the world to manage their online data, it’s not a notorious company. But how could this hijacking users’ internet browsers problem happen?

In fact, many publishers and developers work with advertisers to monetize their sites and keep the content free. Due to this, different advertising partners will help facilitate getting the ads to web users. This is done through several mechanisms, but sometimes calls are made to/from the advertising partners to get the ad banner (often as JS Tags). If any call causes issues for the targeted net users, the browser hijacking may occur.
If you find any unwanted program or toolbar appears on the desktop but is not listed in the Programs or Features or Add/Remove Programs list, you can remove it in the Windows registry. But this may cause your Windows fail to start if you incorrectly delete any valid registry key. So we suggest you download and install a professional removal tool to eliminate safely and quickly.

Some pop-ups promoted by may mislead you into downloading unnecessary programs or even rogue programs. DO NOT download any unknown file from it, otherwise your PC performance may become very slow or even get infected. Suspect that your PC has been infected with viruses? Get an instant system scan with anti-virus NOW!

Download button

question-markHow did you get

If you make sure that your browser redirection issue is not caused by a hacked wireless router or a problem with your internet service provider’s domain name servers, please pay attention to the possible causes listed below. Any of them may lead to the irritating browser hijacking issue which you’re suffering.

Freeware/shareware you download from the Internet

freewareWhen you download and install some free programs like games which are bundled with the hijacker, you may be allowed to decline the offer to install unwanted toolbars or change the browser homepage, etc. But the precondition is that you install the program by choosing the Custom Installation or the Advanced Installation. Please have a look at the user agreement carefully and uncheck the option you don’t want to install to the system during the program installation setup.

Malicious websites or even legitimate ones

malicious-sites1When you visit dubious websites which contain malicious codes or those websites contain confusing pop-ups or ads which redirect you to other harmful sites, your computer may be infected by the hijacker. Please note that adware, Trojans or other malware can also bring this hijacker to your system.

Browser vulnerabilities

browser-securitySometimes, browser hijackers can exploit the browser vulnerability to infect your computer. Thus, it’s necessary to keep your system and the software installed within your system updated.



Suspicious emails that contain unknown attachments or links

fake-emailMany cyber threats can be distributed via emails. If you receive emails containing dubious attachments or links sent by strangers or even your friends, don’t click on them until you make sure they are safe to open.

question-markIs it possible to fix redirection problem without antivirus software?

Usually, when your browser tries to connect with or with some different numbers and letters, it usually never connects to anything. That site doesn’t load or shows up as a blank page. (As the screenshots below shown)

image1 image2

If the browser hijacking only occurs when you play a game such as Zynga’s Scramble With Friends, it seems that a partner of Bluekai fires/ pulls tags which results in your redirection issue. In this case, you can choose to contact Bluekai and provide the url that you are redirected to such as….., Bluekai will be able to identify the partner who is firing the tags according to the key value 17702 and request them to pull the tags. However, what if you don’t know what causes the problem? Actually, this hijacking issue can be caused by many reasons and it’s not easy for you to identify which is the exact culprit. Find out the possible reasons and you can remove entirely. removal instructions

To completely fix the browser redirection issue, you can follow the steps below and remove the malware from your PC completely. You can either run security tools to scan your system and remove the hijacker automatically or manually delete the relevant programs and files to fix the issue.

5 Steps to manually remove from your machine

Right-pointing_handStep1: Run SpyHunter to perform a scan of your system

SpyHunter icon SpyHunter is a powerful malware removal tool that is able to detect your system for Trojans, adware, spyware, rookits and other malware infection and remove them completely. When your browser gets frequently redirected to other unwanted sites, it’s probably that your PC is infected by malware. Under the circumstances, we recommend you to download and install SpyHunter on the PC and then perform a quick scan of your system then delete all threats found.

Click on the button below to download SpyHunter.


Then run the file -> Select the language you need -> Click Continue when Enigma Installer appears -> Check I accept the EULA and Privacy Policy option and click Install button -> Click Exit when the setup is successful.


SpyHunter will automatically scan your system once installed. If not, you can click on Scan Computer Now button to start the scanning. (Note: Please update the tool to the latest version before scanning the PC)


When the scanning finishes, click on Fix Threats button to clear all the threats detected on your PC. This requires you to register for the full version of SpyHunter. Then you can clear from the PC easily with this malware removal tool.


Right-pointing_handStep2: Uninstall suspicious programs/toolbars from your PC may be brought by adware or other free programs which you installed recently. To get rid of the hijacker, I’ like to request for the removal of the programs. To do this, please go to Control Panel or Programs and Features to uninstall the relevant programs. And then open your browsers, check and remove unnecessary toolbars or extensions.

Windows 8

Right click on the screen’s bottom-left corner to access the Power Users Tasks menu. When the menu appears, click on the Programs and Features menu option to open the Control Panel.


Select the program which was installed most recently and click on Uninstall button. When Windows asks whether you’re sure, click Yes button. (Take Chrome for example as screenshot below)


Windows 7/Vista

Click on Start button and go to Control Panel in the menu. Click on Uninstall a Program under Programs. Then choose the suspicious program from the Programs and Features window and click Uninstall button.

Windows XP

Click on Start button, click on Control Panel and double click on Add/Remove Programs. From the list of all installed programs, select the program associated with the hijacker and click Remove/Change button.

Windows 10

Click on the Start button in the lower-left corner and click on Settings. Click on System and then click on App & features on the left side. Find the programs related to and click on Uninstall button to remove them.


If you find any unwanted program or toolbar appears on the desktop but is not listed in the Programs or Features or Add/Remove Programs list, you can remove it in the Windows registry. But this may cause your Windows fail to start if you incorrectly delete any valid registry key. So we suggest you download and install a professional removal tool to eliminate safely and quickly.

Download Removal Tool NOW

Right-pointing_handStep3: Remove or disable unknown browser add-ons

Internet Explorer

Click on Tools or the IE menu icon and click on Manage Add-ons from the drop-down menu.


Click on Toolbars and Extensions on the left and then select the unwanted add-on then click on Disable button.


Google Chrome

Click on the three bar icon at the top right corner and click on More tools and then select Extensions in the pull-down menu.


Search for the unfamiliar extension and click the trash can icon next to it to remove the extension.


Mozilla Firefox

Click on Tools or the menu button and click on Add-ons in the drop-down menu.


Find the unwanted add-on and click on Remove or Disable button.


Right-pointing_handStep4: Clear your browser cookies

Internet Explorer

Press Ctrl + Shift + Del or click on (IE menu icon ->) Safety and select Delete Browsing History.

Check “Cookies and website data” and other items and then click Delete.


Google Chrome

Press Ctrl + Shift + Del or click on the three-bar icon in the top right corner and click on More tools and then select Clear browsing data….

Select the timeframe from the pull-down menu that you need to delete and then check the items you want then click on Clear browsing data button.


Mozilla Firefox

Press Ctrl + Shift + Del  or click on History on the menu bar and select Clear Recent History… .

When the Clear Recent History window pops up, check the items that need to clear and choose the proper time range, click on Clear Now button.


You can also click on Firefox menu icon on the top right corner > Options > Security > History > click on remove individual cookies to select and other unwanted sites then click Remove Selected button.


Right-pointing_handStep5: Repair your Windows Hosts file.

Sometimes Windows hosts file is hijacked by adware and is modified to redirect your web browser to You need to check the hosts file and make sure it contains the default values.

The steps below show you how to locate to hosts file and repair it.

Click Start button, type %windir%System32driversetc in Run or start menu searchbox and press Enter key.


Right click on the file with the name hosts in etc folder and open the file in Notepad. The default content in the text should be displayed as below:


If you find extra content associated with the browser hijacker, please delete it and then save the file.

Right-pointing_handStep6: Restore your browser to default settings

If the steps above still fail to resolve your problem, you can try resetting your browser to the default settings to fix the issue. Reset browser settings can disable add-ons and remove cookies, homepage, search engine and other settings. This may help get rid of successfully.

Internet Explorer

Click on Tools and go to Internet Options.

Click on Advanced tab and click on Reset button.

In the Reset Internet Explorer Settings dialog box, click on Reset.

When Internet Explorer finishes applying default settings, click on Close, and then click OK.

Google Chrome

Click on 3-bar menu in the top right corner and then click on Settings.

Type reset settings in the search box in the chrome://settings/ page and quickly locate to and click the reset browser settings.

Click on Reset button when the box asking for your confirmation pops up.

Mozilla Firefox

Click on Help and click on Troubleshooting Information.

Click on Fresh Firefox… button to restore Firefox browser settings.

Click on Refresh Firefox button in the pop-up window to confirm it.

With the steps above, should be removed from your computer now. In order to prevent such potentially unwanted programs, you should pay more attention to the browsing activities. Don’t download and install programs from unreliable websites or click on suspicious pop-ups or links. In addition, always select the Custom installation if there is to uncheck unwanted additional items when you install a piece of software. It’s also important to keep a good antivirus program and a firewall on the PC.

Friendly reminder:

Keep receiving pop-ups when viewing certain web page? Reset the browser settings but the unwanted site keeps re-occurring? Why not use a powerful removal tool to fix the problem immediately?

Download button

Attention: The following video offers a complete guide for redirect virus removal. You’d better watch it in full-screen mode!

Share Button