How to Stop “Hello, New User” Pop Up

“My surface Pro gets “This site says “Hello new user” pop-up every time I open a browser page. The only way to get off it is to click the “ok” button on the pop-up. I searched internet, looks like it is some kind of virus. Very suspicious. Can anyone help?”

There is a new pop up ad named “Hello new user” which just suddenly comes out throughout the internet world. Many different users encounter it from different websites, including computer sites, economy sites, foods sites, games sites and other kinds of websites that users will visit. But why so many users get the same pop up ad on computer? To learn more, just keep reading:

What Is Hello New User Pop Up?

New User Pop Up is a new pop up window which is developed by a software named Adobe AIR. Then if we want to know about this pop up, then we need to know about Adobe AIR ifrst. Adobe AIR is a tool used for creating platform-independent web applications that can be run on my operating system and it also has the Phone application which means that users can use it on phone. This tool is created with high technology, including HTML, AJAX and the AIR software development kit (SDK). With this application inside computer, users are able to interact with websites, rich Internet applications (RIAs) and other Web services offline without using a Web browser. Popular AIR applications include desktop clients for microblogging services like Twitter, or desktop RSS readers. AIR code is built using a client-side model, which is useful for desktop applications that request data over a network but execute locally.Hello New User

It looks like this is a super good tool that will do good to our computer, right? Do you like it? Would you if you have its “Hello New User Pop Up” on computer every time a new browsing page is opened? While a build-in pop up is not enough to sink it on its own, several of the victims of “Hello New User” pop up try to shed it after getting its pop up ads even victims do not have its application on computer. If users are still painstakingly trying to close this window in the hopes of not receiving it again, then they might be disappointed. No matter how many times users try to click “X” to close this window, the result will be that it just shows up again and again once a new page is opened. If someone tries to click “OK” and make it disappear, then you can officially stop. When the “OK” button is clicked, it just does not make any sense. Even it disappears for awhile, it will continue showing up on next page as long as users keep browsing. This is far from a pop up ad but an adware since it just try to control every new page on web browser.

Why Do Users Get “Hello, New User“ Pop Up?

Many users point out that most of the computers which get this pop up on screen do not have its related programs in system. It means that even this pop up is developed by Adobe AIR but this program is not actually running in the background when its pop up ad appearing. Of course, it is always a good idea to check the applications that you just have downloaded recently or check the programs list every once in a while to make sure that the applications that are using browsers or needing to run actually need it- as some third parties will get installed through web browser when browser settings are changed silently. Popping up random annoying ads on screen tend to be a nasty method used by adware and potential unwanted programs. We all know that adware aims at showing a lot of ads to attract users after the adware program has added its application to the system and its extension to browsers. But we might have been wrong about what exactly ads come from. They are not just caused by adware. Just like this pop up, its program and its pop up are not symbiotic without one the other is not possible. So whatever your perceive failure is right now enough and you just can not ignore it. Once you find this pop up ad on screen and you just realize that you have recently downloaded adware, then you are the one who should be blamed, just take accountability for your mistake. If you do not have downloaded any adware and can not find others to blame, look for other parties. Once there is not a related program on computer, then there will be some related additives are downloaded on computer. They can be a piece of file, registry, extension or other codes. You may download the related items when you click on pop up ads, text links, email attachments or even insert some infected drivers. No matter what the cause is, as long as your computer is getting this ad, the pop up will put you through circumstance that show you this pop up window all the time without stopping.

Even this pop up is not proved to be dangerous, but it is still annoying. Receiving this pop up may be just a start of ads. To solve this problem, you should follow the removal guide below to clean computer and stop this pop up completely.


How to Stop “Hello, New User” Pop Up

Rather than trying to find how do you get this pop up, the best way is to try everything you can to get rid of “hello, new user” pop up from computer. If you genuinely do not want to do something or delete something, just download security tool below.

Download button


Manual Removal Guide

Main steps:
Step one. Uninstall suspicious program from system
Step two. Remove unnecessary extension/add-on from browsers
Step three. Clear browsing history
Step four. Reset browsers settings
Step five. Clean leftovers by using SpyHunter


Step one. Uninstall suspicious program from system
The main goal of checking programs list is to check if a program named Adobe AIR is installed on computer since the pop up is named with it. However, many users do not find related programs on system, under this situation, we just need to uninstall suspicious and unwanted programs or the new programs which we have downloaded recently.


Details to open control panel from windows XP, 7, 8, 8.1 and 10:

Windows XP:

Move mouse to lower-left corner of desktop, click start icon, then we will get a quick access menu.

Select control panel from list

Control Panel xp


After, click Add/Remove Programs from the new opening tab.


Windows 7/Vista:

From lower-left corner of desktop, click windows icon, then select control panel when we get the quick list.

control panel Windows7

then click uninstall a program option under program category.

Uninstall a Program

Windows 8/8.1:

Press both windows key and X key from keyboard, the select the pop up menu


From the opening window, check for programs and select them for removing.

Windows 10

Press Windows+X or right-tap the lower-left corner, then we will get a quick access menu, select control panel option from list. Then find malicious programs and remove them.

While the program list is displayed, scroll this tab to check all results. When we find its adware program, remove it immediately.

Step two. Remove unnecessary extension/add-on from browsers
Malicious extensions and add-ons can also cause pop up ads. With advertising extensions added on computer, the screen will be full of ads.


* Remove malicious extension from IE

Run IE browser, go to top right corner from start up page, click “gear” icon. After we will get a drop-down list below this icon, select “manager add-on”

Go to internet explorer add-on tab, look for suspicious extension from list at the right side

Once the unwanted extension is found, select on this extension and then click “disable” option to remove it from IE completely.

Manage add-ons

Google Chrome

* Disable malicious extension from Chrome

Run Google Chrome and click Chrome options icon at the top right corner of start up page. 2When we get the little drop-down list, select “tools” and then “extension”.35

Go to Chrome extension tab, check all extensions displayed on list, when we find the malicious one related to adware, remove it fully.


* Remove advertising extension from Mozilla Firefox

Run Firefox and click the main menu icon at the top right corner from start up page or homepage. Then select “add-ons” option from list, move to click “extensions”.


Go to Chrome extensions tab, check all extensions added on Chrome, find associated extension and remove it.


Step three. Clear browsing history


Double click Internet Explorer shortcut to open IE, move mouse to top right corner and click “gear” icon. As a list is opened on the drop down page, select “internet options”


To clear history, click “delete…” option on the “internet options”tab.


Select all related data we want to delete, then click “delete” to confirm


Finally, click “OK” for saving all modification


Google Chrome

click settings mark to drop down all options, select “settings”


Click “history”option at the left side of “settings” tab


Select “clear browsing data…” on the opening window


√ the data showed below13

Click “clear browsing data” to delete the data we select14



Open a new tab, click main menu mark, select “options”


Select “clear recent history…” option


On the opening window, select all data we want to clear, and then click “clear now” option to completely remove them

Step four. Reset browsers settings(Optional)


Run IE, click dear icon and select “internet options”


Click “advanced” when internet options window is opened


Click “reset” button under “reset internet explorer settings”


On the opening window, tick “delete personal settings” option and then click “reset”


Click “close” once the resetting process is done


Close all tabs and restart computer.

Google Chrome

Click main menu icon at the top-right corner, click “settings” option


Once the settings page is opened, scroll down the mouse and go to the bottom of this page, click “reset settings” (sometimes we need to click “show advanced settings…” to pull down all options first)


Click “reset settings” in the bottom


Click “reset” again to confirm, then all the settings of Google Chrome will be reset to default, including homepage, search engine, new tab page and other browsing settings.


Close all windows



Move the mouse to menu bar at the top of homepage, click “help” and then select “troubleshooting information”


Move to the right of this page and then click “reset Firefox” option



As another window pops up, click check the information and then click “reset Firefox”


After clicking reset, the process will automatically activated. Clcik “finish” after the process is done.



Close all tabs and exist Firefox, restart it again to check if all setting are set to default
Step five. Clean leftovers by using SpyHunter

There are some hidden files and folders which can be not found on system easily. Thus, we should make use of automatic tool to scan the entire system in order to check whether all related information and leftovers are removed.

Step 1. Download SpyHunter Here and Save related files.

download SPYHUNTER



Step 2. Double click the Exe file, choose run.


There will be a language option window pop up, select your language and then click OK.

step 2. languageoption

Step 3. Click continue to forward SpyHunter installer

step 3. spyhunter installer

Step 4. Accept EULA and Privacy Policy to End User License Agreements

step 4. User License Agreements

Step 5. Wait several seconds to complete the installation

step 5. installtion

Step 6. Once the installation is completed, click exit.

step 6. exit

Step 7. Right now, SpyHunter is automatically running on your computer, run a entirely scan on your computer.

step . scan

Note: Do not worry if SpyHunter automatically updates because it will update at the beginning once you download an old version.

Step 8. As long as the scan is finished, remove all threats from your computer by clicking Fix Threats.


While we fail to remove this infection manually, it usually means that we have missed some steps or mistakenly reset some settings. If it is not too hurry for us to use the computer, we can restart the manual removal again step by step. However, downloading auto-fix tool will be better if we do not want to make mistakes again and lead to worse consequence.

Download removal tool



The following video offers a complete guide for “Hello, New User” Pop Up removal. You’d better watch it in full-screen mode!

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