Yesterday I got an alert pop-up saying that “Windows Detected ZEUS Virus…” and it suggested me to call Microsoft support to in order to fix the problem. This is the first time I received such an alert and I was scared at that time. I almost believed it and intended to call the given number. But it got sober after a few minutes. I thought it must be a scam. But now the problem is – what can I do to deal with it? This popup cannot be closed or removed. I tried to close my web browser, but it didn’t respond. Will it harm my PC if I ignore this pop-up?
Tech Support Scam has become an increasing common tactic used by scammer. The scams may involve fake reports of suspicious activity or fake warnings of virus found on your computer. Typically, a tech support phone number is always provided in the alert messages for Internet users to call in order to fix the problem. Zeus virus scam is one of such tech support scams that is carried out by scammer for the purpose of cheating money from you.
If your web browser is constantly redirected to a webpage with “Windows Detected ZEUS Virus” popup and advising you to call a technical support number, then your computer should be infected with an adware program (Rogue.Tech-Support-Scam) which shows fake alert, attempting to scare you into calling a tech support for help. Once you called the phone number given, the remote support company will try to convince you that there is a virus called Zeus on your computer and they will help you remove it. Finally, you will be required to pay for the support services.
How It Works
Zeus virus scammer often uses adware programs to redirect you to the scamming websites. This scam can happen in this way: one day you are surfing the Internet when a website pops up on your web browser out of blue. This website shows some bogus errors in the background and “hangs” a dialogue box which tells you that “Windows Detected ZEUS Virus”. It asks you to call a technical support number in order to fix the problem. If you click the OK button on the dialogue box or close the popup message, a dialogue loop kicks in. The website continues to serve the popup messages no matter what you do, effectively locking your browser. Losing the control of your web browser, you may begin to believe that there is really a problem on your computer.
Don’t believe it! There is no Zeus virus on your PC! This is a sheer scam that relies on social engineering (typically use the scare tactic) to make you leave your common sense aside, and goads you into calling that support number in order to charge you for services you don’t need.
Below is a screenshot of the Zeus virus scam popup:
If you have received the Zeus virus scam popup on your web browser and want to get rid of it as soon as possible, please use the tool below to perform a thorough removal of the Rogue.Tech-Support-Scam adware from your PC.
(This tool is designed to detect and remove all types of malware threats like adware, browser hijackers, Trojans, rogue programs, rootkits, and ransomware)
How to Remove Zeus Virus Scam PopUp?
We highly recommend that you ignore the fake alert, but this doesn’t mean that you leave the scam popup alone! You have to take immediate action to remove it out of your PC. Basically speaking, you need to remove the adware which causes the popup of the fake alert message. Now you can follow the guide below to remove the nasty adware program (Rogue.Tech-Support-Scam) effectively.
Step 1: Remove any unknown programs from your system.
Click on the Start menu and then select Control Panel.
Click on Uninstall a program when you view Control Panel items by Category.
In the Programs and Features window, locate the unknown and recently-installed programs from the list and click on Uninstall.
Warm tip: If you cannot uninstall a certain program using Windows uninstall utility, then you can try forcibly removing it with a professional uninstaller.
Step 2: Reset your browsers’ settings to the default.
For Internet Explorer:
Open IE browser. Click on the Tools menu at the top-right corner and then select Internet options.
In the Advanced tab click Reset.
In the Reset Internet Explorer Settings dialog box, select Reset. Restart your browser to apply changes.
For Mozalla Firefox:
Open Firefox browser. Click the Menu icon at the top right and click on the Help option.
Then, selectTroubleshooting Information.
Find and click the Refresh Firefox button on the Troubleshooting Information page.
Click Refresh Firefox in the confirmation window that opens.
Firefox will close to refresh itself. When finished, a window will list your imported information. Click Finish and Firefox will open.
For Google Chrome:
Open Chrome browser. Click the menu button in the top right corner of the browser window, and select Settings from the drop-down list.
Scrool to the bottom of the page, click Show advanced settings.
Click Reset settings button under the section Reset settings.
In the box that appears, click Reset.
Step 3: Check Windows’s HOSTS file and DNS settings.
Click Start menu, and select Run. Put C:WINDOWSsystem32driversetc into the command box and press Enter. In the window that opens, look for a file called hosts, and open it using Notepad.
The hosts file must look the same as the image below. There should be just one line:127.0.0.1 localhost in Windows XP and 127.0.0.1 localhost ::1 in Windows Vista/7. If there are more, then remove them and apply changes.
Go to Start > Control Panel.
In the opened window, click Network and Internet.
Go to Network and Sharing Center.
Select Local Area Connection.
Select Internet Protocol Version 6 (TCP/IP V6) and click Properties.
Select Obtain DNS server address automatically and click OK.
After you finished the steps above, please restart your PC so as to make the change take effect.
Step 4: Run SpyHunter to clean the adware program (Rogue.Tech-Support-Scam).
Click the button below to download SpyHunter stepup file on your PC. You can save it on your desktop or in any other place easy for you to find.
Select your language and click OK button.
Click the CONTINUE button.
Now you can see the installation progress as below. Wait for the installation to be completed.
When you are prompted a small window telling that the setup is successfully, click the FINISH button.
Then, SpyHunter will automatically run and you can see its main screen as below. Click the Scan Computer Now button to run a full system scan.
SpyHunter now will start scanning your whole system for any existing threats.
As the scanning comes to an end, you can check all threats found on your PC. If there is no problem, you can directly remove them by clicking on the Fix Threats button. Reboot your computer if you are required to do so.
* SpyHunter’s free version is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. If you have any problem in removing the threats, please contact the tech support for further help.
How to Avoid Scam Popup?
Scam popup is caused by adware program that sneaks into your PC. Here are several tips which will help you avoid installing adware and other types of malware.
- Download software only from trustworthy sources, for example, from its official websites or reputable download sites. Don’t download software through unfamiliar websites, or else you will be more likely to download software that contains malware.
- Install a reliable anti-malware program and make sure it is running when your computer is connected to the Internet. Besides, you should keep it updated regularly so as to protect your computer from the latest malware threats.
- When installing software, you should choose the Custom installation so that you can check the installation menu for additional programs. If you find that some programs are bundled with the software you are going to install, you should deselect them. Just as the below image shows, you need to uncheck all boxes in the red frame so as to avoid their installations.
- Keep away from websites that seem to be suspicious, especially those full of banners and popup ads. If you inadvertently access a dangerous website, leave it immediately.
- Check if your browser settings and make sure that you don’t allow your browser to automatically download files without first asking your permission.
- Watch out for spam emails since they are often used to spread unwanted software like Rogue.Tech-Support-Scam adware. Don’t open the email attachments nor click on links in the messages, if the emails are sent by unknown people.
To sum up, receiving Zeus virus scam popup often indicates an adware program on your PC. This adware can be downloaded and installed on your device secretly in various ways, such as bundling with freeware. The only way to permanently remove the scam popup is to clean the adware out of your PC.
However, it should be pointed out that the adware may not be successfully removed simply in the manual way, since it may deep hide its related files and registry entries, and you may not be able to find and delete them completely. Without a complete removal of its core files, the adware will come back to your PC, even though you have removed it from the list of all installed programs. Therefore, we highly recommend using an automatic tool to thoroughly detect and delete all components associated with it.
To effectively delete Zeus virus scam popup, please first download an advanced anti-malware program on your PC right now!